Privacy Policy

1. Introduction

At Drivaro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vehicle rental services and website.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, phone number
• Driver's license number and expiration date
• Date of birth and age verification
• Payment card information (credit/debit card details)
• Billing and home address
• Emergency contact information

2.2 Rental Information

When you rent a vehicle, we collect:

• Rental dates, times, and locations
• Vehicle selection and preferences
• Additional services requested (GPS, insurance, etc.)
• Mileage and fuel usage data

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Clickstream data and usage patterns

2.4 Location Data

With your permission, we may collect location data to help you find nearby rental locations, provide navigation assistance, and improve our services.

2.5 Vehicle Telematics Data

Our vehicles may be equipped with telematics systems that collect data including:

• GPS location and route information
• Speed and driving behavior
• Vehicle diagnostics and maintenance data
• Fuel consumption

3. How We Use Your Information

We use the information we collect to:

• Process and manage your vehicle rentals
• Verify your identity and driver eligibility
• Process payments and prevent fraud
• Communicate with you about your reservations
• Provide customer support and respond to inquiries
• Send you confirmations, updates, and service-related notices
• Improve our website, services, and customer experience
• Conduct market research and analytics
• Comply with legal obligations and enforce our terms
• Send promotional offers and marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We share your information with third-party service providers who perform services on our behalf, including:

• Payment processors and financial institutions
• Insurance providers
• Vehicle maintenance and repair services
• Customer support and communication platforms
• Analytics and marketing service providers

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

If Drivaro is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your browsing activities. Cookies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve site functionality and user experience
• Deliver personalized content and advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (SSL/TLS)
• Secure payment processing systems
• Regular security assessments and audits
• Employee training on data protection
• Access controls and authentication

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Privacy Rights

7.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.

7.2 Data Deletion

You may request deletion of your personal information, subject to legal and contractual obligations that require us to retain certain data.

7.3 Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us. Note that you will still receive transactional emails related to your rentals.

7.4 GDPR Rights (EU Residents)

If you are in the European Union, you have additional rights including:

• Right to data portability
• Right to restrict processing
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

7.5 CCPA Rights (California Residents)

If you are a California resident, you have the right to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Opt out of the sale of personal information
• Request deletion of personal information
• Non-discrimination for exercising your rights

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Rental records are typically retained for 7 years for legal, accounting, and business purposes.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: